GOVERNMENT OF INDIA
MINISTRY OF COMMERCE AND INDUSTRY
DEPARTMENT OF COMMERCE
DIRECTORATE GENERAL OF FOREIGN TRADE
NEW DELHI
CITIZEN’S CHARTER
Directorate General of Foreign Trade (DGFT) – : http://dgft.gov.in
ORGANISATIONAL SET-UP:
Directorate General of Foreign Trade is an attached office of the Department of Commerce, Ministry of Commerce and Industry. The headquarter is in Udyog Bhavan, New Delhi. There are four Zonal Offices at Delhi, Mumbai, Kolkata and Chennai headed by Additional Director General of Foreign Trade. There are 36 Regional Authorities (RAs) all over the country, including the 4 Zonal Offices, which are also RAs.
Our vision :
· To provide an effective and responsive administration in the field of foreign trade by continuous effort to reduce transaction cost.
· To double India’s export by 2014 and double India’s share in World Trade by 2020.
OUR MISSION:
Realization of its vision through appropriate measures in the Foreign Policy and Procedures.
OUR VALUES:
· Accountability and e-governance
· Transparency in operations and Access to information
· Improving the performance and integrity of public services
OUR CLIENTS:
All producers and consumers of goods and services in general and exporters and importers in particular.
OUR COMMITMENT:
To facilitate international trade in goods & services and thereby stimulate sustained national economic growth, through coordinated efforts of the Union and the State Governments, by providing a trade environment that is transparent, equitable, proactive, based on consultation that enhances the users confidence in the organization.
SERVICES PROVIDED:
Our mandate is to formulate and implement Foreign Trade Policy of the Government of India for delivery of efficient and quality services to our clients. We are committed to provide integrated EDI platform for Trade.
EXPORT FACILITATION:
· DGFT has been functioning as a facilitator of exports and imports. Our focus is on good governance, on clean, transparent and accountable delivery systems.
· Zonal/Regional offices of DGFT are also functioning as Export Facilitation Centers and as nodal agencies to attend to the problems of trade and industry and to coordinate with different departments.
STANDARDS AND QUALITY OF SERVICES TO OUR CLIENTS:
DGFT, New Delhi is an ISO 9001:2008 awardee Organisation. It is the consistent endeavour of our organization to deal with our clients in an open and transparent manner and ensure disposal of all applications within the time schedule as prescribed in the policy/procedures. In case of delay, the clients can approach the concerned Addl. DGFT/Joint DGFT with prior appointment. Cases of inordinate delay where the matter has not been resolved by Addl. DGFT/Joint DGFT could be brought to the notice of the Director General of Foreign Trade for taking remedial measures. DGFT also monitors disposal of applications filed in different Regional Authorities at its Headquarters to take remedial measures.
GRIEVANCE REDRESSAL:
Under Foreign Trade Policy (2009-14), DGFT has set-up a Policy Relaxation Committee under chairmanship of DGFT consisting of all Addl. DGFTs and Jt.DGFTs/ Statistical Advisors to look into the requests seeking policy relaxation or relief on grounds of genuine hardship and adverse impact on trade. Every exporter/importer has a right to seek and have an opportunity to make a representation to the Policy Relaxation Committee.
The Grievance Redressal Committee under the Department of Commerce has been set up in order to facilitate speedy redressal of grievances of Trade and Industry and a procedure for making reference to the committee has been notified under Public Notice. The Grievance Redressal Committee is presently functioning under the Chairmanship of Additional Secretary, Department of Commerce.
RIGHT TO INFORMATION:
We have implemented the Right to Information Act, 2005. The details of action taken on implementation of this act, including lists of Central Public Information Officers (CPIOs) and Appellate Authorities are given on the DGFTs website under ‘Right to Information Act’ icon.
Nodal Officer for DGFT:
In order to ensure effective implementation of the Charter, Nodal Officer for DGFT is designated as under:
Shri Devendra Kumar Singh,
Addl.DGFT
DGFT, Udyog Bhawan, New Delhi-110011
Ph. No. 011 - 23063466
E-mail: adgft@nic.in
REVIEW OF THE CHARTER
The charter will be reviewed every year to examine feedback and suggestions, if any, as received from various stakeholders.
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