GOVERNMENT
OF INDIA
MINISTRY OF COMMERCE AND INDUSTRY
DEPARTMENT OF COMMERCE
DIRECTOATE GENERAL OF FOREIGN TRADE
UDYOG
BHAVAN,
F.No.
01/02/56/AM-11/EDI Section Dated 9.7.2010
It is informed that the four Zonal Jt. DGFT’s have
established an EDI Help Desk in their offices to resolve day-to–day technical
and procedural problems faced by members of trade industry in filing of
Electronic Data Interface(EDI) applications, its
transmission and tracking The contact details of the Help Desk officials are as
under:
|
Sl. No. |
Zone / Office |
Contact persons of Help Desk |
Contact No |
e-mail address |
|
1 |
O/o
Zonal Jt.DGFT, CLA, |
Shri
R. Kumar and Shri Ashutosh Nagar |
011-23378748 |
|
|
2 |
O/o
Zonal Jt.DGFT, Mumbai |
Mr.
Mahesh Vachni, LDC, Computer Cell Shri Avinash Pedgaonkar (NIC)
and Ms.Meera Joshi NIC |
022-22017716 22038094 22038097 Extn.
114 Ext.105
between 2.30 to 5.30PM |
|
|
3 |
O/o Zonal Jt.DGFT, Chennai |
Shri D. Sridhar
, Shri
J. Wilson Pushparaj and Smt.
|
044-28283410 |
|
|
4 |
O/o Zonal Jt.DGFT, Kolkata |
Shri Golok Chaterjee, UDC |
033- 22545911, 22488465 |
|
While
filing applications and making payments online, it has been observed that
exporters/ importers face technical problems on account of non-availability of
relevant documents, malfunctioning of system etc. For attending to these
technical problems, DGFT has set up a Helpdesk. The trading community can
access the Help Desk by dialing the toll free number 1800 111 550 or by e-mail
at dgftedi@nic.in. The help desk will be
available between 10.00 AM to 7.00 PM from Monday to Friday and between 10.00
AM to 5.00 PM on Saturday. A complaint number may be provided by helpdesk if
issues remain unresolved. The complaint number may be quoted for all future
reference. For e-mails complaint Numbers may be conveyed on next working day if
complaint is unresolved.